Contact Us
Questions, order updates and thoughtful support.
Whether you are choosing a new piece for your home or need help with an existing order, our team is ready to receive your question. For the quickest assistance, contact us by email and include any relevant order details.
Email Us
For product information, order questions, shipping inquiries and return requests.
Call Us
Telephone availability may vary. If your call is not answered, please send an email so we can follow up.
Order Assistance
Include your order number, the email used at checkout, and a short description of what you need. Photos are helpful for items that arrive damaged or incorrect.
Product Guidance
Ask about dimensions, materials, product contents, recommended care or suitability for your intended use before ordering.
How We Can Help
- Before you order: product features, materials, measurements and availability.
- After checkout: order details, status updates and address correction requests where still possible.
- After delivery: missing items, incorrect items, damaged parcels, return eligibility and refund questions.
- Website questions: payments, privacy inquiries and technical issues.
Operating Company
Legal business name: Foshan Sanshun Trading Co., Ltd.
Brand: qirvela™
Registered business address: Room 306 (Unit 1), Building 4, No. 106 Zidong South Road, Nanzhuang Town, Chancheng District, Foshan, Guangdong, China
Please do not mail returns to this address without authorization. If a return is approved, we will provide the appropriate return instructions and destination by email.
Shipping & Returns at a Glance
Orders are normally prepared within 1–2 business days. Standard U.S. transit is estimated at 7–15 business days after dispatch, subject to carrier and destination conditions. If an item is eligible for return, request authorization within 30 days after delivery and wait for the correct return address and instructions.
For additional details, see our Shipping Policy and Return & Refund Policy.
Helpful Information Before Contacting Us
Review our FAQ, Shipping Policy and Return & Refund Policy for general guidance. If anything remains unclear, contact us directly.
Please never send passwords, full payment-card details or other highly sensitive information by email.
Explore Our Store Policies
About UsContact UsFAQPayment & SecurityPrivacy PolicyReturn & Refund PolicyShipping PolicyTerms and ConditionsTerms of UseWe’re here to help
Qirvela™ customer care
Email: service@qirvela.com
Phone: +86 150 1788 1568
Operating company: Foshan Sanshun Trading Co., Ltd.
Registered address: Room 306 (Unit 1), Building 4, No. 106 Zidong South Road, Nanzhuang Town, Chancheng District, Foshan, Guangdong, China. This is a registered business address, not an authorized returns destination.