Shopping & Products

1. What does Qirvela sell?

Our collection focuses on Tea & Drinkware, Home Storage, and Home Fragrance & Relaxation. Product specifications and included components are described on the individual product page.

2. How can I check a product's size or materials?

Read the product description and available images. If an important detail is missing, email service@qirvela.com before ordering so we can help you check.

3. Are the products suitable as gifts?

Many pieces are suitable for gifting, but packaging and gift presentation vary by product. Please check the listing; do not assume gift wrapping is included unless stated.

4. How should I care for ceramic, glass or fragrance products?

Follow the instructions supplied with the item. Treat ceramic and glass as fragile, and use candles, incense and aroma devices only as directed and with appropriate fire and electrical precautions. Dishwasher, microwave or heat resistance should not be assumed unless explicitly stated.

Orders & Payment

5. Which payment methods can I use?

The accepted methods are displayed during checkout. Availability may depend on your country, device and payment provider. See Payment & Security.

6. Can I change or cancel my order?

Contact us as soon as possible at service@qirvela.com with your order number. We will check the order status, but changes or cancellation cannot be guaranteed after processing or dispatch.

7. Will I receive an order confirmation?

After an order is placed successfully, a confirmation is normally sent to the email address entered at checkout. Check your spam folder if you do not see it, then contact us.

Shipping & Returns

8. Where do you ship?

Available destinations and shipping options are shown at checkout. If your address cannot be accepted, please contact us for clarification.

9. How long does order processing take?

Orders are generally processed within 1–2 business days after successful payment. Weekends, public holidays, inventory reviews or verification requirements may add time.

10. How long does U.S. delivery take?

After dispatch, standard delivery to U.S. addresses is generally estimated at 7–15 business days. This is an estimate, not a guaranteed delivery deadline. Please also allow the 1–2-business-day processing period before shipment.

11. How do I track my order?

If tracking is available for your shipment, it will be shared when the order is dispatched. Tracking may take some time to update after the carrier receives the parcel.

12. What if my item arrives damaged, faulty or incorrect?

Contact us promptly at service@qirvela.com and include your order number, photographs of the item and outer packaging, and a brief description. We will review the issue and explain the available remedy consistent with applicable law.

13. Can I return an item?

Eligible items may be returned within 30 days of delivery. Please review the Return & Refund Policy and email us before mailing anything back. We will confirm eligibility, instructions and the return destination.

Still Need Help?

Email service@qirvela.com or call +86 150 1788 1568. We will be glad to help with questions about your Qirvela order.