Shipping Policy

QIRVELA™ / DELIVERY INFORMATION

Shipping Policy

From your order to your doorstep.

Order ProcessingTrackingDelivery Assistance

Thank you for shopping with qirvela™. This policy explains how orders are prepared, shipped and supported. Available shipping methods, fees and delivery destinations depend on the details presented during checkout.

Order Processing

We generally process confirmed orders within 1–2 business days before dispatch. Processing and carrier transit are separate stages.

Estimated U.S. Delivery

Standard transit to U.S. addresses is generally 7–15 business days after dispatch. This is an estimate, not a guaranteed delivery date.

Tracking Updates

If tracking is provided for your shipping method, the tracking reference is sent once the parcel has been dispatched. Carrier updates can take time to become visible.

Shipping Fees

Applicable charges and methods are presented before the order is placed. Delivery options can depend on the destination and the items in your cart.

Return Window30 DaysFrom the delivery date

Order Processing1–2 DaysBusiness days, generally

Estimated U.S. Transit7–15 DaysBusiness days after dispatch; not guaranteed

1. Where We Deliver

We deliver to destinations supported by the shipping options displayed at checkout. Available regions may change over time. If your destination cannot be selected, contact us before placing an order.

2. Processing and U.S. Transit

Processing: 1–2 business days. After successful payment and order confirmation, orders are generally reviewed and prepared for shipment within 1–2 business days, excluding weekends and public holidays. Extra verification, stock issues or exceptionally high order volumes may add processing time.

U.S. transit: estimated 7–15 business days after dispatch. For standard deliveries within the United States, the estimated carrier transit window is 7–15 business days after the parcel is handed to the carrier. For planning purposes, allow both the processing period and the estimated transit period.

This is not a guaranteed arrival date. Delivery may be affected by destination, weather, carrier operations, customs when applicable, holidays, peak periods or other conditions outside our direct control. Contact us before ordering if you need an item for a specific date.

3. Correct Shipping Details

Please review the recipient name, phone number, postal code and street address before completing checkout. If you identify an error, email service@qirvela.com immediately with your order number. We will try to help, but address changes may not be possible once an order is being processed or has shipped.

4. International Shipments and Charges

Where cross-border delivery is offered, customs checks may affect transit time. Import duties, taxes or carrier handling fees may apply based on destination and the terms displayed at checkout. Any such charges not collected by us at checkout may be payable to the appropriate authority or delivery provider.

5. Delayed, Missing or Damaged Parcels

If your parcel is delayed, please review the latest tracking information and contact us if you need help investigating. If delivery is marked complete but you cannot locate the package, check with household members, nearby receiving points or the carrier, then contact our team.

For items received broken, missing or incorrect, keep relevant packaging and photos and report the issue promptly. See our Return & Refund Policy for the support process.