Return & Refund Policy

QIRVELA™ / AFTER-SALES SUPPORT

Return & Refund Policy

A clear process when something is not right.

Return RequestsDamaged ItemsRefund Information

At qirvela™, eligible products may be returned within 30 days of delivery. This policy explains how to make a return request, the condition of eligible items, damaged or incorrect orders, return postage and refund processing. Please contact us before sending goods back.

Orders are normally processed within 1–2 business days, and standard U.S. delivery takes an estimated 7–15 business days after dispatch. These are separate from the 30-day return period.

Before sending anything back: email service@qirvela.com with your order number and request. Please wait for return authorization and the correct return address. Our registered company address is not an automatically approved returns destination.

Return Window30 DaysFrom the delivery date

Order Processing1–2 DaysBusiness days, generally

Estimated U.S. Transit7–15 DaysBusiness days after dispatch; not guaranteed

1. 30-Day Return Window

You may request a return for an eligible product within 30 days after the date it was delivered. Please send your request to service@qirvela.com and include your order number, the item, the reason for return and photographs when relevant.

After reviewing your request, we will provide the appropriate return address, any applicable packing requirements and additional instructions. Please do not return merchandise to our registered business address or ship an unapproved package.

2. Items That May Not Be Eligible

Unless required otherwise by law, certain products may not qualify for a change-of-mind return if they have been used, damaged after delivery, altered, are missing parts, or cannot reasonably be resold for hygiene or safety reasons. Used fragrance consumables and items with removed safety seals may have additional restrictions. We review the circumstances of each request.

3. Damaged, Faulty or Incorrect Orders

If an item arrives broken, defective or different from what you ordered, contact us promptly. Include clear photos of the item, the product packaging and the shipping label, plus your order number. Fragile ceramics and glass items should be photographed before discarding packaging.

We will assess available remedies, which may include a replacement, another suitable solution or a refund, as required by applicable consumer law.

4. Return Shipping and Handling

When a return is approved, our support team will provide the destination and packing instructions and explain responsibility for the return postage before the parcel is sent. Responsibility may depend on the reason for return and applicable law. Use protective packaging and a trackable service when instructed, especially for fragile items.

5. Refund Processing

After we confirm an approved return or another refund remedy, the applicable amount will be processed through the available original payment channel where possible. The time for funds to appear depends on the payment provider and your financial institution. Any deductions permitted by law and the terms disclosed for your order will be explained.

Original delivery fees and other charges are refunded when required by law or where specifically agreed for the relevant return.

6. Cancellations and Exchanges

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee a cancellation once processing or shipment has started. For a different color or item, ask our team about the available options; replacement or exchange availability depends on the product and stock.

7. Contact for Return Support

Email service@qirvela.com or call +86 150 1788 1568 with your order number. We will provide case-specific instructions; please do not return items without receiving them first.